SHIPMENT & DELIVERY

SHIPPING METHODS

marceloburlon.eu delivers parcels all over the world via DHL Express.  All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. marceloburlon.eu will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of County of Milan. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

Orders

County srl has created and published the website marceloburlon.eu with the mission to offer a service exclusively for its own Clients.
The products on sale on the website marceloburlon.eu are destined to the Final Customer. By “Final Customer” marceloburlon.eu intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at marceloburlon.eu.
Therefore, marceloburlon.eu requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with marceloburlon.eu nor use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, marceloburlon.eu reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
marceloburlon.eu reserves the right to decline to process an order and/or offer services to anyone at any time.
marceloburlon.eu reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
marceloburlon.eu reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control.
Please note that during promotions and sales there may be delays in immediate shipping.
Orders placed separately will be shipped separately.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and marceloburlon.eu will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of marceloburlon.eu.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.


We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from marceloburlon.eu whether or not that merchandise has been sold, removing, screening or editing any materials or content on marceloburlon.eu, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
 

Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-orderable items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, marceloburlon.eu will promptly inform and refund customers. marceloburlon.eu will not be held responsible for a delay in shipment caused by circumstances beyond the control of County of Milan that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

-        Available merchandise will be shipped with standard shipping methods.

-        Pre-orderable items will be shipped right after items are available in stock.

 

DELIVERY AND DELIVERY CONDITIONS FOR DHL EXPRESS CUSTOMS

These Terms are used for the provision of services by DHL Express express carrier for the delivery of Express cargo for personal use.

1. Terms used in these Terms:

Express carrier - DHL Express is represented on the territory of the Russian Federation by two persons: ZAO DHL International and OOO DHL Express. DHL Express, as well as third parties, carry out joint activities for the international transportation of Express cargo and customs operations in relation to Express cargo. The customs representative is DHL Express LLC, which performs customs operations on behalf of and on behalf of the declarant or other interested parties in accordance with the customs legislation of the Customs Union. Express cargo - goods, transported as part of high-speed transportation by any means of transport using the electronic information system for organizing and tracking transportation on the site in order to deliver this product to the Recipient in accordance with an individual bill of lading for the minimum possible and / or fixed period of time. Sender - a legal entity, usually an online store, that has delivered the Express carrier for delivery to the Express carrier. Recipient - a natural person, the recipient of Express cargo indicated on the DHL Express bill of lading.

2. Subject of these Terms

2.1. These Terms constitute a public offer and constitute a contract of carriage and customs operations in respect of express consignments of a consignment between the Sender / Recipient, the Express Carrier and the Customs Representative (hereinafter referred to as the Agreement).

2.2. By pressing a button, putting a tick or another sign in the field “I accept the terms of the Public Offer” and / or any other actual confirmation of consent on the Sender’s website when ordering, the Express Cargo Consignee accepts the provisions of this Agreement on his own behalf and on behalf of others directly or indirectly interested parties, including the Sender.

2.3. In accordance with the legislation applicable in the Russian Federation, the Express carrier and the Customs representative are entitled to demand from the Recipient the documents and information necessary for the international transportation of Express goods and customs operations in relation to Express cargo, including information containing commercial, banking and other secrets protected by law, or other confidential information, and to receive such documents and information in time to ensure compliance with the laws established by law fights. The Express Carrier and the Customs Representative acknowledge and confirm that the information received, constituting state, commercial, banking and other secrets protected by law (secrets), or other confidential information will not be disclosed or used by the Express Carrier,

3. Terms of delivery via DHL Express.

3.1. The Sender and the Recipient agree that for the transportation of goods via the DHL Express network, the usual DHLExpress Delivery Terms apply, the main provisions of which are important for the Recipient, are listed below:

Delivery and undeliverable

Cargoes cannot be delivered to the addresses of subscriber boxes or with the indication of only zip codes. The goods are delivered to the address of the Consignee indicated by the Consignor, however, not necessarily personally to the Consignee. Delivery of goods addressed to the central zone of receipt of goods is carried out in this zone.

DHL may notify the Consignee of an upcoming delivery or missing delivery. The consignee may be offered alternative delivery options, including delivery on another day, delivery without a signature, redirection to another address, or pickup from the DHL service department. Some shipping options may be excluded at the request of the Shipper.

In the case of unacceptability of the goods, as specified in Art. 2, its understated customs value, the impossibility of finding or identifying the Consignee using reasonable measures, the Consignee's refusal to deliver or pay Customs duties or other fees related to the Cargo, DHL will take all measures dependent on it to return the Cargo to the Consignor at the expense of the latter; otherwise, the Cargo will be at the disposal of DHL and may be issued, disposed of or sold at its discretion without any liability to the Shipper and any other persons, and the proceeds from the sale of funds, net of Customs duties associated with the Cargo, fees and related administrative expenses shall be returned to the consignor. DHL has the right to destroy any Cargo that DHL cannot return to the Shipper by force of law,

Inspection

DHL has the right to open and inspect Goods without notice in order to ensure security, customs declaration or in accordance with other regulatory and regulatory acts.

DHL Responsibility

DHL’s liability with respect to any Cargo transported by air (including auxiliary road transport or stops on the route) is limited in accordance with the Montreal or Warsaw conventions, or, if these conventions are not applicable, the lower of the following amounts: (i) current market or declared value; or (ii) 19 special drawing rights per kilogram (approximately US $ 26.00 per kilogram). Such restrictions also apply to all other types of cargo transportation, with the exception that in the case of the carriage of goods by road, the restrictions listed below apply.

In the case of the international carriage of goods by road, DHL’s liability is limited or deemed limited by the terms of the Convention on the Contract for the International Carriage of Goods by Road (CMR) in the amount of the lower of the following amounts: (i) current market or declared value or (ii) 8.33 special borrowing rights per kilogram (approximately $ 14.00 per kilogram). In the absence of legally applicable or lower liability limits in applicable national law, such restrictions also apply to the inland carriage of goods by road.

If the Shipper considers the above limit amounts to be insufficient, he must separately declare the value of the cargo and declare the need for insurance in accordance with the provisions of Section 8 (Cargo Insurance), or insure the Cargo on his own.

DHL’s liability is expressly limited to the direct real damage caused to the Cargo as a result of its damage or loss, and may not exceed the limit values per kilogram of the Cargo’s weight in accordance with this Section 6. Any other types of loss or damage are not refundable (including, lost profit, interest income, and business prospects, inter alia) whether such damage or loss is special or indirect, even if DHL was notified lawsuit occurrence of such damages or losses.

DHL undertakes to make all reasonable efforts to deliver the Cargo in accordance with the usual DHL delivery schedule, however, such a schedule is not mandatory and is not part of the contract. DHL is not liable for damage or loss caused by the delay, however, in the case of certain Goods, the Shipper may demand limited compensation for the delay in accordance with the terms of the Money Back Guarantee, which can be found on the DHL website at www.dhl.com or by contacting DHL.

Claim deadline

All claims must be submitted by DHL in writing within 30 (thirty) days from the receipt of the DHL shipment; otherwise, DHL will not be liable for any claims. With respect to one Cargo, only one claim can be made, and its settlement is a complete and final settlement of all claims for damages and losses in relation to such Cargo.

DHL Independent Circumstances

DHL is not liable for any damage or loss caused by circumstances beyond the control of DHL. These circumstances include, but are not limited to: the negative effects of electric or magnetic fields on electronic or photographic images, data or recordings or their erasure, any defects or characteristics caused by the nature of the Cargo, even if they were reported by DHL; any actions or omissions of persons who are not DHL employees or contractors, namely, the Shipper, Consignee, third party, customs authorities or other officials; “Force Majeure” - earthquake, cyclone, hurricane, flood, fog, military actions, aircraft crash, embargo, rebellion, riots or industrial conflicts.

Itinerary

The consignor agrees with any route and deviations from it, including the possibility of cargo passing through intermediate transshipment points.

Applicable Law

Any disputes arising out of these Terms, or in connection with them, in the interests of DHL shall be settled in the courts of the country of departure of the Cargo and regulated by the laws of that country, and the Shipper will accept this jurisdiction if this does not contradict the current legislation.

3.2 The full text of the conditions of delivery of DHL Express network is available on the website at www.dhl.ru .

4. Terms of customs operations

4.1. Customs representative:

4.1.1 is entitled to perform customs declaration of Express cargo;

4.1.2 undertakes to inform the Recipient of the date of arrival of the goods at the temporary storage warehouse (hereinafter - TSW) through facsimile or electronic communication;

4.1.3 undertakes to perform other actions stipulated by the customs legislation of the Customs Union and the Russian Federation, necessary for the performance of customs operations, as a person vested with the Recipient authority with respect to the declared Express cargo.

4.2. The recipient is obliged to provide the Customs representative with complete and reliable information and documents required by the customs legislation of the Customs Union and the Russian Federation for the implementation of the express cargo declaration, as well as submit additional documents in accordance with the request of the Customs representative.

All necessary documents for declaring goods must be submitted no later than 10 (ten) calendar days from the moment goods arrive at the temporary storage warehouse

4.3. The recipient undertakes to independently comply with all the formalities associated with the frequency of movement of goods across the customs border.

4.4. The Sender and the Recipient guarantee legal authority or other legal grounds for the commission of legally significant actions of the Customs representative on their behalf and are fully responsible for providing complete and reliable information regarding the Express shipment.

5. Responsibility of the Parties

5.1. The Recipient is responsible for the penalties imposed on the Customs Representative as a result of the latter's violation of customs rules in connection with the provision by the Recipient of incomplete and / or inaccurate information and documents, including non-compliance of the goods transported with the accompanying documents in terms of their name, quantity, and other characteristics that affect for reliable declaration, as well as untimely submission by the Recipient of the specified documents and information, in which case the Recipient agrees to Place of customs representative of the amount of such sanctions on the basis of a separate account.

5.2. The customs representative shall not be liable for lost profits, as well as other indirect and unforeseen losses of the Recipient, even if such losses are predictable or if the Customs representative was notified about them, or could or should have known about them.

5.3. The Parties are exempted from liability for partial or full failure to fulfill obligations under this Agreement if it was a consequence of force majeure circumstances, and if these circumstances directly affected the performance of this Agreement.

6. Tariffs and payment for customs operations:

6.1. The cost of services is determined in accordance with the tariffs of the Customs representative on the invoice date, including the amount of customs and other payments paid by the Customs representative in the provision of services under this Agreement.

6.2. The services of the Customs representative must be paid by the Recipient.

6.3. The customs representative reserves the right at the expense of the Recipient to retain any goods of the latter until the receipt by the Customs representative of the full payment for the services rendered to the Recipient under this Agreement.

7. General provisions

7.1. In case of a change in the text of the Terms and / or Agreement, the Parties agree that the Terms and Conditions in force on the date of receipt of the consent specified in clause 2.2 will be applied.

DELIVERY TIME

Marceloburlon.eu processes orders in Italy, Milan from Monday to Friday. Marceloburlon.eu processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day.
Marceloburlon.eu ships all over the world via DHL Express. Marceloburlon.eu cannot be accountable for  carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Marceloburlon.eu's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to Italy take approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
Delivery for shipments addressed to European Union take approximately 2-3 working days.
Delivery for shipments addressed to the Rest of the world take approximately 4-5 working days.

SHIPPING COSTS

Shipping costs for each specific geographic area are calculated at checkout and listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.

marceloburlon.eu offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong, Singapore, China, Macao, Australia, Philippines, Canada, United Arab Emirates, Malaysia, Taiwan, Thailand and the United States are included.
Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by County of Milan.

ITALY

The prices shown on marceloburlon.eu when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €10.

EUROPEAN UNION COUNTRIES

The prices shown on marceloburlon.eu when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €20.

Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.

SWITZERLAND

The prices shown on marceloburlon.eu when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: € 30

JAPAN

Prices shown on marceloburlon.eu for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

HONG KONG

Prices shown on marceloburlon.eu for Hong Kong are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

SOUTH KOREA

Prices shown on marceloburlon.eu for South Korea are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

CHINA

Prices shown on marceloburlon.eu for China are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

MACAO

Prices shown on marceloburlon.eu for Macao are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

PHILIPPINES

Prices shown on marceloburlon.eu for Philippines are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

AUSTRALIA

Prices shown on marceloburlon.eu for Australia are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

SINGAPORE

Prices shown on marceloburlon.eu for Singapore are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

CANADA

Prices shown on marceloburlon.eu for Canada are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €35.

UNITED ARAB EMIRATES

Prices shown on marceloburlon.eu for United Arab Emirates are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

MALAYSIA

Prices shown on marceloburlon.eu for Malaysia are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

TAIWAN

Prices shown on marceloburlon.eu for Taiwan are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

THAILAND

Prices shown on marceloburlon.eu for Thailand are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €30.

UNITED STATES OF AMERICA

The prices shown on marceloburlon.eu when shipping to United States include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €35.

To receive an import, the US Government's customs agency requires a Social Security Number (SSN) or a Non US Citizen Number - Customs Border Protection assigned number (CBP). The process to obtain a CBP assigned import number takes about 10 business days.

NEW EUROPE

Shipping costs: €30.

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by County of Milan.

Countries included: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

REST OF THE WORLD

Shipping costs: €30.

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by County of Milan.

RUSSIAN FEDERATION

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by County.

Shipping costs: €30.

Please note that due to new regulations, delivery to certain postal codes within Russian Federation is restricted. In these cases, the client may be asked to provide an alternate address. If the client is unable to do so, it may result in the cancellation of the order.

SHIPMENT TRACKING

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

From the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at [email protected] for support. We do not offer returns based on these accusations once the package has been signed for. 

The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by marceloburlon.eu within 10 days from the order’s delivery date, otherwise the claim will not be accepted.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the marceloburlon.eu commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

DELIVERY

At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
Marceloburlon.eu carefully seals parcels with a customized adhesive tape with the logo of Marceloburlon.eu.
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, wet or the adhesive tape not intact, customers are kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact Marceloburlon.eu at the e-mail address [email protected]
We recommend to take photos of the box prior to opening it and promptly share them with us so that we can file a claim with the carrier.
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Marceloburlon.eu will not accept any related claim.

PLEASE NOTE Customer can choose to pick the parcel up c/o the closest DHL point without extra costs. Find the nearest https://locator.dhl.com/ServicePointLocator/m/index.jsp

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with Marceloburlon.eu and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Marceloburlon.eu in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)

Marceloburlon.eu informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.

 

RETURNS AND EXCHANGE

 

For any reason, customers can return the order, entirely or partially. marceloburlon.eu accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Marcelo Burlon customer care team via email at [email protected]
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to Marcelo Burlon avoiding any discrepancy.
Item/s that will not match Marcelo Burlon’s return policy will not be taken into consideration and send back to the customer at his own cost.

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.
Bank transfer refunds will be refunded to the original account after the customer has sent the marceloburlon.eu customer care team his bank coordinates.

If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or it will not be accepted.
The Marcelo Burlon packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by marceloburlon.eu in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact [email protected]


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our products that appear on marceloburlon.eu as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Authorized returns must be shipped using the carrier suggested by Marceloburlon.eu in the email providing the return instructions. Marceloburlon.eu reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for Marceloburlon.eu or involves the collection to one of the carrier’s branches.

Marceloburlon.eu reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of Marceloburlon.eu. In these cases, Marceloburlon.eu can return the box to the sender at the original shipping address. In case Marceloburlon.eu accepts returns that were not authorized or not in compliance, Marceloburlon.eu can withhold the 10% of the value of the returned item from the refund.

 

PAYMENT METHODS

 

Marceloburlon.eu currently accepts payments using Mastercard, Visa, American Express, Maestro, PayPal and Bank Transfer.

CREDIT CARD

When clients place orders online, credit details are forwarded to a protected online banking system provided by Banca Sella*, which accepts Visa, Mastercard, American Express, Maestro and PayPal.

CHARGE OF CREDIT CARD

Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction.
Once your order has been shipped, your card is charged according to the amount and currency of your order.
If your order is unfortunately cancelled, marceloburlon.eu will release the pre-authorization immediately. 
Please note that it may take your bank additional time to process the funds back to your account.

BANK TRANSFER

By clicking on Bank Transfer as payment method, customers automatically receive the order confirmation. In the order confirmation, customers are able to find all the necessary information (bank details, etc.) to complete the payment to marceloburlon.eu’s bank account. Bank Transfer orders will be reserved for 48 hours and will only be shipped once the bank transfer has been confirmed. A copy of the bank transfer confirmation must be sent to [email protected] within these 48 hours or the order will be automatically cancelled. The order will be processed the same day the payment is received on the bank account of marceloburlon.eu. The customer must specify the order number as the payment reason.

In order to proceed with the bank transfer, here are the bank details: 

COUNTY s.r.l - Banca Sella
Iban: IT85T0326801605052729101270
Swift: SELBIT2BXXX 

Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

PRICES AND CURRENCIES

Payments as well as refunds for shipments are all invoiced in Euro (EUR). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.

*In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.

TERMS AND CONDITIONS


This document contains the terms and conditions that govern the website marceloburlon.eu
County srl publishes information on its website marceloburlon.eu to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, marceloburlon.eu will execute an immediate correction.
County srl also reserves the right to make corrections and changes to the website when necessary without giving prior notice.
County srl does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
marceloburlon.eu, the website of County srl, is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, County srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
By using marceloburlon.eu the user agrees to respect and act upon all the terms and conditions in this document and all other policies on marceloburlon.eu. Users who do not accept these terms may be asked by marceloburlon.eu to refrain from using the site.
The use and access of marceloburlon.eu is for personal use only.

County srl is committed to ensuring a positive browsing experience on its website for all customers, including customers with disabilities. County srl’s goal is to monitor and improve accessibility utilizing the Web Content Accessibility Guidelines as a guide. County srl is committed to making its site even more accessible for users with disabilities.